how can we help?

How do I restore my purchase?

Open the app, go to Settings, and tap Restore Purchase. Your one-time unlock is tied to your Google Play account and can be restored on any device you own.

Audio stopped playing in the background. What happened?

Some Android devices aggressively kill background apps to save battery. Go to your device's Battery settings, find Pure Flow, and disable battery optimization for it. This lets the audio engine stay alive when the screen is off.

How do I cancel my subscription?

There's nothing to cancel. Pure Flow is a one-time purchase with no recurring charges. Once you've paid, it's yours.

How do I delete my data?

Go to Settings → Apps → Pure Flow → Storage → Clear Storage to wipe all local data, or simply uninstall the app. We have no servers, so there's nothing on our end to delete.

Can I get a refund?

Refunds are handled through Google Play. Visit play.google.com/store/account/orderhistory and request a refund from your order history. If you're having trouble, reach out below and we'll do what we can.

Will my sounds and settings transfer to a new phone?

Your purchase transfers via Google Play. Settings and saved mixes are stored locally, so those won't carry over automatically — but restoring your purchase and setting things back up takes less than a minute.